1. What services does Transformation Transportation offer?

Transformation Transportation provides currently safe, reliable, and compassionate transportation for young adults with autism. Our services include transportation to and from day programs. We also provide private bookings for therapy sessions, school, community outings, and other essential destinations.

2. How do I schedule a ride or consultation?

You can schedule a consultation by visiting our website and filling out our consultation request form. During the consultation, we’ll assess your transportation needs and develop a tailored plan. To book ongoing rides, simply contact us directly to confirm dates and times based on availability.

3. What areas do you serve?

We currently serve North, Central, and South Jersey. If you're unsure whether we cover your area, feel free to contact us for more details.

4. Are your drivers trained to handle the unique needs of individuals with autism?

Yes. Our drivers receive specialized training in autism awareness, sensitivity, and behavioral support. They are also trained in first aid, safety protocols, and communication techniques to ensure passengers are transported with care and respect.

5. How do you ensure the safety of passengers?

Safety is our top priority. We conduct daily vehicle inspections, require all passengers to wear seat belts, and follow strict traffic laws. Our drivers are trained in safety protocols, and we maintain open communication with families during the trip to ensure everything runs smoothly.

6. Can I communicate directly with the driver during the trip?

Yes. We offer real-time communication options for families. Our drivers or dispatch will keep you updated on the status of the trip, including any delays or concerns.

7. What happens if my child has a behavioral challenge during the trip?

Our drivers are trained to manage a range of behavioral challenges in a calm and supportive manner. We work closely with families to understand any triggers or calming strategies that may help. If an issue arises, the driver will contact you or dispatch for guidance.

8. What is your cancellation policy?

We require 24-Hour notice for any cancellations. Cancellations with less than this will notice may incur a fee. Please contact us as soon as possible if you need to change or cancel a scheduled trip.

9. How do I make payments?

All client payments are processed through PPL under DDD. Details of this process is given after booking with us.

10. What should I do if I have a concern or complaint?

We take concerns very seriously. If you have any issues or complaints, please contact us directly by phone or email. Our team will work with you to address the issue promptly and find a solution.

11. Can I request the same driver for every trip?

Yes, we strive to provide consistency in our services. If possible, we will assign the same driver for all of your scheduled trips to ensure comfort and familiarity for the passenger.

12. What should I do in case of an emergency during a trip?

In the unlikely event of an emergency, our drivers are trained to follow a strict emergency protocol, including contacting emergency services if needed and notifying you immediately. We will also update you throughout the situation to ensure peace of mind.

13. How do I update my transportation needs or change my service plan?

You can update your transportation needs or adjust your service plan by contacting our office directly. We’ll work with you to make any necessary changes and ensure our service continues to meet your needs.

f you have any further questions, please don’t hesitate to reach out to us at (800) 624-2908 or admin@transformationtransportation.com. We're here to assist you!